Shipping within Australia

Orders within Australia are shipped via Australia Post. We offer two types of services within Australia:

**Standard Shipping - $10 / Delivery by 2-4 days to all metro areas. Other locations and /or more remote will likely be delivered within 5-7 days.

**Free Shipping / We offer free standard shipping for orders above $500 AUD. Details as above standard shipping.

All of our orders are shipped with tracking. Signature on delivery and extra insurance can be added upon request with additional charges. Please contact info@sistere.com.au if you wish to have extra insurance added. Orders can be tracked through the Australia Post website. Once your item has been dispatched, we will notify you via email or text message with your order tracking number. We will keep you updated of the shipping status of your order using the Sendle service. If notified via email, please check your spam/junk mail folders for order confirmations and tracking information.

 

Shipping outside of Australia

We offer a flat rate of $40 for all international orders outside Australia.

Orders outside Australia are shipped via DHL and can take from 5-10 business days. Signature on delivery and extra insurance can be added upon request with additional charges. Please contact info@sistere.com.au if you wish to have extra insurance added.

All international purchases are exempt from Australian taxes. Prices do not include overseas custom duties or taxes that may incur.

 

Same Day Delivery

We offer this service, Monday - Friday when you order before 11 pm AEST. The same day delivery fee is $20AUD within 20km and $40 AUD within 40km from Mascot, NSW.

 

Duties & Taxes

For international orders, duties and taxes are occasionally incurred on package arrival and are charged in addition to international shipping costs.  

Please note that the customer is responsible for all import duties, customs and local sales taxes levied by the country they are shipping to. Charges differ in each country depending on the regulations. By Charlotte is not liable for any late deliveries caused by local customs or third-party delivery companies. 

For Australian orders, GST is already included in the retail price.

 

Please note

The above delivery times are estimates only and Sistere cannot be accountable for late deliveries or any refusal of shipments.

Please provide correct shipping/delivery information as we will not be held responsible for incorrectly entered addresses or an address that is not recognised by Australia Post or DHL. We are unable to redirect orders after items have been dispatched and we cannot refund or replace items that are tracked as being delivered.

Any claim for shortage in supply or damage to the items ordered must be notified to SISTERE within 5 days of receiving your order.

Please be mindful that claims made after this period cannot be accepted or actioned.

Please contact info@sistere.com.au  for any further information required.